We are very sorry to hear that the pens did not match the proof you approved. That is certainly not the experience we want you to have, and we completely understand your disappointment. To better understand your concern and assist you further, please share images of the pens you received. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/. We are here to help and want to make things right as quickly as possible.