Thank you for taking the time to share your thoughts on the Los Angeles Design Wrap Pen – Blue Ink. We are sorry to hear that the black color you wanted was not available, and the gray was not as expected. While the black color is still unavailable, we recommend that you review our other pen options for the best results in the future: www.vistaprint.ca/promotional-products/writing-office/pens/plastic?. We hope this helps.

We are very sorry to hear that the pens did not match the proof you approved. That is certainly not the experience we want you to have, and we completely understand your disappointment. To better understand your concern and assist you further, please share images of the pens you received. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/. We are here to help and want to make things right as quickly as possible.