Thank you for your honest feedback regarding the La Jolla Stylus Ballpoint Pen. We're sorry to hear that the pens did not meet your expectations, particularly with the overall appearance and the strength of the clasp. That’s certainly not the impression we want our products to leave—especially items that represent your brand or business. We’d appreciate it if you could share a few images of the pens so we can take a closer look. We appreciate your continued trust in VistaPrint.

We’re glad to hear you were pleased with the writing performance of your La Jolla Stylus Ballpoint Pens, but we’re sorry to learn that the printed result appeared grainy and lacked vibrancy. We understand how important it is for custom products to reflect your expectations, and we truly appreciate your honest feedback. Please know that we’ll be sharing your comments with our quality team for further evaluation. To help us look into this further and determine the most appropriate resolution, please reply to this email and let us know whether the print issue affected all the pens or only a portion of them. This information will allow us to assess the situation more accurately and take the right steps moving forward. We look forward to your response.

Thank you for your feedback—we’re glad to hear the pens write well, but we’re sorry the print quality didn’t meet your expectations. To better understand what went wrong and help make it right, could you please share a few images of the pens showing the dull or low-quality print? This will help us assess the concern and find the best solution for you. We appreciate you bringing this to our attention and look forward to resolving it.