We appreciate you taking the time to share your feedback on the La Jolla Pearl Ballpoint Pen with Stylus Black Ink. We are sorry to hear that the graphic is small and unclear. For best results in the future, we recommend that you request a "PDF proof" of your design before completing the order; www.vistaprint.ca/customer-care/help-center/360052259371/. This is available in the editing studio, and when viewed at 100%, it will show you what the document will look like when printed. The print area on this pen is 0.75" x 1.75". As such, any image or text should be as large as possible for the best results. Regarding the material of the pen, please note that it is plastic: www.vistaprint.ca/promotional-products/writing-office/pens/la-jolla-pearl-with-stylus. We have taken action on your account, and a follow-up email with more details will be sent to you. We hope this helps.