Thank you for reaching out to VistaPrint. We acknowledge your review and sincerely apologize for the confusion and inconvenience caused by receiving pens mixed with another company’s logo and for not receiving your full order quantity. We understand how important it is to have the correct promotional materials for your business and we regret that you now have to spend extra time sorting through them to ensure your branding is accurate. To help us investigate this production mix-up and resolve the shortage for you, could you please provide us with your order number and a few photos showing the incorrect pens you received? Once we have these details, we will work quickly to ensure you receive your complete order with the correct logo. Thank you.

We're happy to hear that you're pleased with the overall quality of the pens ordered and are sorry the logo turned out smaller than expected. In reviewing the product we're seeing that based on the length of the print area (0.28) inches the logo could not have been made any larger. We apologize for any confusion caused by this.

Thank you for your feedback, we're glad to hear you liked the pen and that it arrived on time. We’re sorry to hear about the issue with the engraving. So we can better review and assist, please reply to this email with some photos of the affected pens. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.