Full-Color Bright Soft Touch Gel Stylus Pen with Black Ink

We are glad to hear that you’re happy with how they write and that the overall quality and print met your expectations. Nonetheless, we are sorry to learn that several pens arrived without the printed logo and that one pen appeared to belong to a different batch. To help us look into this matter and assist you further, please reply to this email with clear photos of the faulty pens, including those missing the logo and the pen that appears to belong to another company. Once we receive the images, our team will review the situation and work with you toward a suitable resolution. We appreciate you bringing this to our attention. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 833-996-2067.

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the Full-Color Bright Soft Touch Gel Stylus Pens, and we appreciate the opportunity to address your concerns. We’ve reviewed your design through the account’s edit page, and it appears the template positions the pen clip at the upper left, while the printable area is placed horizontally on the pen’s side. Unfortunately, the white outline you’ve noted wasn't visible even at a 300% zoom on our preview tool, so we understand how this may have been unexpected once printed. Regarding the ink performance, we sincerely apologize that it didn’t meet your expectations. We acknowledge the inconvenience caused and are here to help. To support a more thorough review and find the best possible resolution, we kindly ask you to reply with: - Clear photos showing the printing concerns and ink quality - The quantity of affected pens Your feedback will be shared with the relevant team to support ongoing product and design improvements. Thank you again for bringing this to our attention—we look forward to assisting you and restoring your confidence in our products.