Curva Softy Metal Stylus Pen Combo

Thank you for sharing your feedback on the Curva Softy Metal Stylus Pen Combo. We appreciate you letting us know that while the artwork looked good on the website, it did not translate as well once printed. Upon reviewing your order, we found that the uploaded artwork was a QR code image with multiple text details. The design area of the pen is limited to 0.3 inches in height and 2 inches in width, which can make small fonts and intricate elements difficult to read once engraved. While the online preview provides a visual representation, it does not always reflect how fine details appear on the actual printed surface. For future designs, we recommend simplifying artwork and adjusting text sizes to better fit the product’s dimensions. Separating logos and text into two uploaded images can also help maximize the available design area and improve clarity. As a returning customer, we are happy to assist by offering a complimentary replacement with an updated file. You can resize and simplify the details, then reupload the artwork to your My Projects: https://www.vistaprint.ca/my-account/design/projects, so we can ensure the replacement meets your expectations. If you have further questions or need immediate support, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center at https://www.vistaprint.ca/customer-care/help-center/ for real‑time assistance. Your feedback has been shared with our product team to help guide improvements in design clarity and preview accuracy. Thank you again for bringing this to our attention. We look forward to assisting you further and ensuring your replacement pens reflect the quality you expect.