We are sorry to hear that the ink on your Orbia Brights Stylus Pen ran out quickly. To help us resolve this promptly, please reply to this email and indicate the quantity of defective pens you received. Once we have this information, we will gladly set up a free replacement for you. We look forward to your reply so we can ensure you receive fully functional pens. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 833-996-2067.

Thank you so much for sharing your experience—we’re glad to hear you were pleased with the logo clarity and writing performance of the Orbia Brights Stylus Pen. It’s great to know the pens made a positive impression overall. That said, we’re sorry to hear about the issue with the stylus requiring extra pressure to function properly on touchscreen devices. We understand how important ease of use is, and we appreciate you bringing this to our attention. To help us look into this further and find the best possible resolution, we kindly ask that you respond with clear photos showing the stylus performance concern, including the affected quantity. We’ll make sure your feedback is shared with the relevant team for review and improvement. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. Thank you again for your thoughtful feedback—we’re here to help and committed to making your next experience even better.