Thank you so much for sharing your experience—we’re glad to hear you were pleased with the logo clarity and writing performance of the Orbia Brights Stylus Pen. It’s great to know the pens made a positive impression overall. That said, we’re sorry to hear about the issue with the stylus requiring extra pressure to function properly on touchscreen devices. We understand how important ease of use is, and we appreciate you bringing this to our attention. To help us look into this further and find the best possible resolution, we kindly ask that you respond with clear photos showing the stylus performance concern, including the affected quantity. We’ll make sure your feedback is shared with the relevant team for review and improvement. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. Thank you again for your thoughtful feedback—we’re here to help and committed to making your next experience even better.