Sutton Metallic Aluminium Ballpoint Pen

Thanks for your feedback. We’re sorry to hear that the pen did not meet your expectations. Based on our checks, the logo contains very fine details, which can sometimes be difficult to reproduce clearly with engraving. For future orders, here are a few engraving tips that may help achieve better results: small text does not reproduce well, so it’s best to use larger lettering. Complex imagery such as photos or gradients may not translate well, so we recommend using sharp, minimal graphics with bold, defined elements for the best engraving outcome. To help address your concern, we have taken action on your account, and an email will be sent with the details shortly. If you have any additional questions, please feel free to reach out.