Thank you for taking the time to share you review and supporting images. It saddens us to see that this is the condition in which your pens were received. We can assure you that this is not the level of service that we aim to provide, and regret this poor experience. Our printing process is automated, and we regret that this was not caught by our team. All feedback is greatly appreciated, as it enables us to further develop our products and services to meet the needs and expectations of our customers. We will now process a free replacement order for you. You may view the status in your order history or track it from the shipment notification email that will be sent to you.