Thank you for sharing your feedback with us. We’re sorry to hear that the pens did not meet your expectations in terms of quality. We understand how important it is for these items to be reliable and well-made, and we want to make sure this is properly addressed. To help us review the issue more closely, could you kindly provide a few photos of the pens you received? This will allow our team to better assess the concern and work toward a resolution. If you have any further questions or need assistance, our Customer Support team is available at 833-996-2067 or visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for assistance.