Boston Elite Slim Black Ink Pen with Digital Full Colour Wrap

We truly appreciate you mentioning that you like the look and feel of the pens, but we are very sorry to learn that the plastic bodies are cracking at the grip before the ink has even been depleted. This should certainly not be happening, as our products are designed to remain functional and durable throughout their entire lifespan. We note that these pens were ordered almost a year ago, and we would like to investigate what might be causing the material to fail after this period of time. Kindly reply and share any possible images or videos of the issue, as well as information on how the pens have been stored, as environmental factors can sometimes impact the longevity of the plastic. We hope you will allow us the opportunity to look into this further. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.

We’re sorry to hear that the Boston Elite Slim Black Ink Pens you received didn’t match the online preview, and we understand how this could be disappointing. Your satisfaction is very important to us, and we’re committed to investigating this issue and finding a suitable solution. To help us move forward, please respond to this email with clear photos showing the specific concerns with the pens. This will allow us to carefully evaluate the situation. We appreciate your cooperation and look forward to assisting you further.