Soft-Touch Stylus Ballpoint Pen – Black Ink

It is wonderful to hear that our agent was able to assist you with setting up your imprint, but we are sorry to learn that the fonts came out smaller than the patch you ordered last year. The placeholder space for the text on this specific pen is 0.28" x 1.75", which is quite small, and the text size is strictly limited to that designated space during production. To help us better understand the difference in sizing, we request your previous order number so that we can look up the older design and compare it to your current layout. Once we have that information, we can see how to best assist you in achieving the look you want or make recommendations for the best outcome. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.

We’re glad to hear you’re satisfied with the pen quality, but we’re sorry to learn that the logo is rubbing off over time. We understand how important it is for your branding to remain clear and durable, and this is not the experience we want for you. Could you please share photos showing the current condition of the pens, including the areas where the logo has worn off? This will help us investigate the issue further and assist you with the best possible resolution.