Rose Gold Stylus Ballpoint Pen – Black Ink

Thank you for sharing your feedback on the Rose Gold Stylus Ballpoint Pen – Black Ink. We appreciate you letting us know about the blurry, unclear text details and that you are fine with the small logo print. This helps us improve both our products and customer experience. We reviewed your order and found that the design area of the pen is limited to 0.28" in height and 1.75" in width, which can make small fonts and intricate details hard to read once printed. We can confirm that the uploaded logo was in high‑resolution format. However, due to resizing within the limited design area, the logo details became blurry and unclear. While the product preview shows how the design will appear, it does not always reflect how fine details translate to the actual printed surface. For future designs, we recommend simplifying artwork and adjusting text sizes to fit the product’s dimensions. You may also consider separating the logo and text into two uploaded images, which allows you to maximize the available design area and improve legibility. As this was your first order with VistaPrint, we are happy to assist by offering a complimentary replacement with the updated file. You can update your design by resizing the details and reuploading the artwork to your My Projects: https://www.vistaprint.ca/my-account/design/projects, so we can ensure the replacement meets your expectations. If you have further questions or need immediate support, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.ca/customer-care/help-center/. Your feedback has been shared with our product team to help guide improvements in design clarity and preview accuracy. Thank you again for bringing this to our attention. We look forward to assisting you further and ensuring your replacement pens reflect the quality you expect.