Thank you for letting us know about the issue with your recent pen order. We’re sorry to hear that some of the prints came out incomplete and not as expected. We understand how important it is for your items to look just right. We've sent you a separate email requesting further information. Your time and patience in working this out with us are greatly appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

We are sorry the logo on the pencil turned out to be too small. Based on the size of the print area, we recommend uploading a horizontal version of the logo (that is, the logo, then the text beside it). This format would fit the print area better. Once you've done this, please reply to this email, so we can provide you with a free replacement order. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/.