We're very sorry to hear that the bookmarks were falling out the notebooks ordered and apologize for any inconvenience caused by this. We'll be happy to look into this matter further for you if you would let us know how many of the books were affected. Please also provide photos of the defective books.

Thanks for bringing this to our attention, and we’re very sorry to hear about the condition of your notebook order and that one unit was missing. That's not the experience we would want for you. Our check has indicated that our care team was able to assist with having a replacement order processed at no additional cost to you. If you have any additional product or design-related queries, let us know. We're here to help.