We sincerely apologize that the logos on your lanyard did not print as expected. While we’re glad to hear you liked the material, we understand how disappointing it must be to receive a design that isn’t oriented correctly. To help us review this further, please reply to this email with a photo of the issue, so we can take a closer look and assist you with the next steps. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/