Thank you for taking the time to share your experience with the printing of one of your Engraved Carabiner Keychains. We are sorry to hear the logo is washed out on one of the keychains. Please rest assured that this is not normal, and we would love to look into this further. To help us assist you more effectively, please reply to this email with a photo displaying the affected keychain. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.