Thank you for sharing your feedback—we’re truly sorry to hear that the print size and sturdiness of the Engraved Bottle Opener Keychain didn’t meet your expectations. We understand how important it is for promotional items to feel both durable and visually impactful. Based on your order, the design area for this product is 0.31 x 2 inches, which can limit how much detail appears clearly. For best results, we recommend using bold logos, large text, or simple numeric designs that make full use of the available space. If you’d be willing to share clear photos of the product you received, especially showing the print and material concerns, we’d be happy to review them and work with you toward the best possible resolution. Your feedback has been shared with our product team for evaluation. In the meantime, you may want to explore our broader Custom Keychains collection (https://www.vistaprint.ca/promotional-products/household/keychains), which includes a variety of styles and materials that may better suit your needs. If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. We appreciate your honesty and the opportunity to improve your experience.