We're sorry to hear about the discrepancy in your order. This is certainly not the experience we aim to provide. Please accept our apologies for any inconvenience this has caused. Your account was reviewed, and we found that one of our Care Specialists has assisted you with the concern, took the necessary actions on your order, and then processed a replacement at no cost to you. You can be assured that your feedback will be shared with the relevant team for improvement. We hope you feel our genuine intentions to make things right.