Thank you for your feedback. We’re glad to hear you’re completely happy with the finished product. We understand your concern regarding the printing location and appreciate you bringing this to our attention. While some of our products are printed in Canada, others may be fulfilled by our trusted partners in the US to ensure faster turnaround times and broader production capabilities. We’ll make sure your comments are shared with our team for review. We value your patience and understanding and appreciate the opportunity to assist you.

We're sorry to hear that the images on your water bottles weren’t positioned as expected. We understand how disappointing it is when the final product doesn’t align with what was shown during the design process, and we sincerely apologize for the experience. We also understand that you've already reached out to our customer care team, and we trust they were able to assist you. At this time, no further action is required on our end, but please know we’re here if you need any additional help.

Thank you for letting us know that the print of the water bottles did not work for you. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the bottles did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details.