We’re truly sorry to hear about the condition of your Double-Walled Water Bottle with Laser Engraving – 1183 ml. The scuffed appearance you described is certainly not the level of quality we aim to deliver, and we understand how disappointing it must have been—especially when your previous laser-etched items met expectations. We’ve reviewed your account and can confirm that one of our support representatives has already assisted you and taken the necessary steps to resolve the issue. We hope the replacement will meet the standard you were expecting and restore your confidence in our products. Your feedback has been forwarded to our product team for further review, as we continue working to improve consistency and quality across all items. Thank you for bringing this to our attention and allowing us the opportunity to make things right. If you have any further questions or need assistance, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for support. We appreciate your patience and trust, and we’re here to help however we can.