Design Gallery: Aluminum Water Bottle with Carabiner – 26 oz.

Response from Vistaprint Customer Care Team:

Thank you for your review on the Aluminum Water Bottle. This isn't typical, and we are truly sorry to hear parts of the logo is missing. We want to help make this right and have processed a replacement order to arrive soon. The order number will remain the same as the original order, and you can track the status of the replacement by going to your Order History under My Account. We trust this will be helpful.

Response from Vistaprint Customer Care Team:

Thanks for your review submission, and we apologize for the disappointment you've experienced with the aluminum water bottles you received. The condition of one of the bottles, as well as the appearance of the logo, is certainly not in line with the quality we aim to provide. We've gone ahead and emailed you information on a resolution that has been provided to you. We hope to have the opportunity to make experience more favorable with your next product of interest.

Response from Vistaprint Customer Care Team:

Your feedback offers us the chance to do better as we constantly work to enhance our service. Thank you.

Response from Vistaprint Customer Care Team:

It saddens us to hear that you received some of the water bottles damaged and that the quality did not turn out as expected. We truly apologize for any disappointment caused. We've reviewed the order and have issued a merchandise credit to your account for the bottles. The credit is valid for a year and an email will be sent confirming this.