We sincerely apologize for your disappointment with the printout and smeared ink on your Riviera Electric Mugs. Our production process depends heavily on accuracy and quality, and we're sorry for missing the mark with you this time. We're more than willing to look into this further and address your concern. Thus, in order for us to convey this to the relevant team and offer you a satisfactory solution, kindly reply to this email with images of the product you received. We appreciate you drawing this to our attention, and we look forward to your reply.