We’re truly sorry to hear that the Port & Company® Performance T-shirt in XL and 2XL didn’t fit as expected. We understand how important comfort and sizing are—especially when ordering apparel for personal or professional use—and it’s disappointing when the fit feels off. While our product page includes a detailed size chart in inches, we know that sizing can vary between brands, and it’s not always easy to anticipate how a garment will feel without trying it on. To help us better understand the issue and explore the best possible resolution, we kindly ask that you reply with: - Photos of the shirts received, showing the sizing concern - Comparisons with other T-shirts of the same size, if available - The affected sizes This will enable our team to thoroughly assess the concern and ensure that your feedback is shared with the relevant department for review and improvement. If you're exploring alternative styles or fits, feel free to browse our full range of T-shirts (https://www.vistaprint.ca/clothing-bags/t-shirts), which includes various cuts and materials to suit different preferences. For urgent matters or if you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for personalized assistance. Thank you again for your patience and for allowing us to make this right.

We sincerely apologize for the issues with your custom shirts. While the material is good, the print of your company logo should meet the high-quality standards we aim to provide. To help us review this and assist further, please reply to this email with a photo of the affected shirts showing the vinyl logo issue. This will allow us to investigate the matter and work on a proper resolution. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/