Thank you for your review and for your feedback. We're so glad to hear that you were happy with the fast shipping and that the product itself came as you ordered. We are, however, so very sorry to hear about your deep disappointment with how the item was folded and that it arrived with very deep creases, making it unwearable out of the box. You are absolutely right that a few extra seconds spent folding it nicely would make a much better impression, and this is the standard of care you should always expect from us. Please be assured that we are taking your feedback very seriously. We will be sharing your specific comments with our packaging and fulfillment teams for their review and immediate improvement of their processes. We truly appreciate you bringing this to our attention as it helps us get better. If you have further concerns, please do hesitate to reach out to us.

Thank you for your review submission. We're terribly sorry for the type of experience you had with your order. The satisfaction of our customers is of utmost importance to us, so this is not the type of service we pride ourselves on offering. We can assure you that we'll definitely be looking into the matter to preview a future occurrence. We've reviewed your account and saw that customer care has already assisted you with the order a short while ago. If you need any additional assistance, feel free to contact us at 833-996-2067.