We’re glad to hear that you like the shirt and appreciate your feedback on the print! As stated on the product page, the heat transfer design does have a firm, plastic-like feel, this is what helps ensure the print remains durable and long-lasting. To help preserve the design and prevent cracking over time, we recommend washing the shirt inside out and in cold water.

We take pride in giving outstanding service, and we’re saddened to see we missed the mark. Please allow us the opportunity to make things right, and we need your help to do so. We've sent you a separate email requesting further information. Your time and patience in working this out with us are greatly appreciated.