We’re very sorry to hear that your experience with the Sport‑Tek Performance Long Sleeve Hoodie did not meet your expectations. We understand how important it is for the product to match what was advertised, and we regret that the material felt more like a lightweight shirt rather than the sweater you anticipated. This is not the experience we aim to provide, and we’re committed to making it right. For reference, this hoodie is made of 75% Polyester, 13% Cotton, and 12% Rayon, which gives it a lighter performance feel. That said, we recognize this may not have aligned with what you were expecting. To help us review the matter further and explore the best resolution, we kindly ask that you share photos of the item received, highlighting the material concerns. Your feedback will be shared directly with our product and quality teams to support improvements. In the meantime, if you’re considering future apparel options, we invite you to browse our full Custom Hoodies & Sweatshirts collection: https://www.vistaprint.ca/clothing-bags/sweatshirts, which includes a variety of styles and brands with different fits and finishes that may better suit your preferences. If this matter is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center: https://www.vistaprint.ca/customer-care/help-center/ for immediate assistance. We truly value your feedback and hope to restore your confidence in your next order.

We're sorry to hear that your Long Sleeve Hoodie fell short of your expectations, and we greatly appreciate your feedback. Your account was reviewed and, we saw that you were assisted by one of our Customer Care Specialists. Feel free to dispose of the item received. Your feedback will be forwarded to the respective team for improvement.