We’re glad to hear you were happy with the quality and feel of the sweater, but we’re truly sorry to learn that the embroidery did not meet your expectations. We’ve reviewed your concern and understand how important visibility of the design is—especially when the product preview showed a clearer contrast. To address this, we've made the necessary adjustments by selecting a darker grey thread to ensure better visibility and have already processed a replacement at no additional cost to you, under the same order number. Once your replacement ships out, you’ll receive a separate email with the tracking details. In the meantime, please feel free to dispose of or recycle the original item as you see fit. We appreciate your patience and the opportunity to make this right.