While we're thrilled to hear that you were very pleased with the printing quality of your Port & Company® Ladies Core Fleece Full-Zip Hooded Sweatshirt, we're sorry to learn that the fit did not feel true to size and was uncomfortable. We understand how disappointing that can be and are eager to assist. Upon reviewing our records, we were unable to locate your order using the email address provided in your review. To help us investigate further and provide the appropriate support, please reply to this message with your order number (typically beginning with “VP_”). We appreciate your cooperation and look forward to your response.

Thank you for sharing your feedback, and we're sorry to hear that the sizing and quality of your order didn’t meet expectations. We understand how frustrating it can be when the fit isn’t right—especially after using the sizing chart. We’ve found that sometimes certain styles can run smaller than anticipated. To better assist you, we’d appreciate it if you could share photos of the item and its label. This will help us look into the concern more thoroughly and determine how best to make it right for you. Looking forward to resolving this for you.