Port & Company® Essential Fleece Full-Zip Hooded Sweatshirt

We're sorry for the confusion and understand your disappointment with the logo application on your hoodie. The hoodie you received is customized using a heat transfer process rather than embroidery, which gives the logo a different look and feel. We apologize if this was not what you were expecting. If you're looking for an embroidered hoodie option, you can view our available embroidered styles here: https://www.vistaprint.ca/clothingbags/sweatshirts/carhartt-r-loose-fit-midweight-zip-up-hoodie. We appreciate your feedback and hope this helps clarify the difference between the available customization options. Please feel free to reach out if we can assist with anything else.

We regret to hear that you received the wrong hoodie. This is unacceptable, and we truly apologize for any inconvenience this may have caused. We are happy to fix the issue right away by providing you with a free replacement order. The order number will remain the same, so feel free to review the details in your order history. We'd love to investigate the matter so that we can prevent an issue like this from happening again in the future. Please provide us with pictures of the incorrect hoodie you received. We appreciate you bringing the issue to our attention, and we look forward to hearing from you.