Thank you for taking the time to share your feedback. We understand your concern regarding the material, and we appreciate you bringing this to our attention. The Port Authority® Silk Touch™ Performance Quarter-Zip is designed with moisture-wicking technology, which helps pull sweat away from the skin to keep the wearer dry and comfortable. However, it is intentionally made with a lighter, thinner fabric, which can feel different from thicker or more “sweatshirt-like” performance garments. For future orders, we recommend reviewing the material and fabric details listed on the product page to ensure the garment matches the feel and performance you’re looking for. Your feedback is valuable and helps set clearer expectations for other customers as well. Thank you again for sharing your experience, and we appreciate your continued support.

Thank you for your review. We regret to hear that the material of the Port Authority® Silk Touch™ Performance Quarter-Zip was not to your satisfaction. To help us assist you more effectively, please reply to this email with a photo displaying the quality concern. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.

We regret to hear that the material of the sweatshirt was not as expected. For a thicker material, we recommend ordering from our jacket category. Here's a link you may use to view these options on the website: www.vistaprint.ca/clothing-bags/jackets. Feel free to contact us directly for any further assistance.

We regret to hear that the material of the jacket you ordered did not work for you. Your satisfaction is important to us, so this is not the type of experience we want you to have. We offer a wide variety of jackets and sweatshirts on the website (www.vistaprint.ca/clothing-bags/jackets), so we hope another option will suit you better.