We’re glad to hear that the hoodie fits nicely and that you like the overall quality. We do apologize for the confusion regarding the hood string, and understand how that may have been disappointing. To help us review this further, please reply to this email with a photo of the hoodie, so we can better understand the issue and provide any possible assistance. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

We're really glad to hear that you were happy with the embroidery—that means a lot to us. We’re sorry to hear the sweatshirts didn’t meet your expectations this time, especially since you were hoping for the same quality as a previous order. To help us better understand the difference, could you please share a few specific details about what seemed different between the two versions? If you’re able to include any photos of the items side by side, that would be especially helpful. We’re here to make this right however we can and truly appreciate you bringing it to our attention.