We regret hearing that the quality of the Independent Trading Co. Women's California Full-Zip Hooded Sweatshirt did not turn out as expected, despite the embroidery looking great. Your feedback is important to us, and we would like to investigate this further to assist you better. Could you please reply to this email with photos that highlight the concerns? If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.

Thank you for reaching out. We’re sorry to hear that the logo appeared smaller than expected and that the text isn’t clearly visible unless viewed up close. Based on our checks, the logo was not extended to the full bleed, which affected the final print size. Additionally, the printable area for this hoodie is 2.8" x 2.8", which limits the amount of detail that can fit clearly within that space. To help, we have taken action on your account to address the issue, and an email will be sent with more information.