Thank you for sharing your feedback on the Hanes® Ultimate Cotton Hooded Sweatshirt – XL. We’re sorry to hear that the fit was larger than you expected, and we understand how important accurate sizing is when choosing apparel. To help us review this thoroughly and provide the best resolution, we kindly ask that you share a photo of the product received, and if possible, a comparison photo with other hoodies of the same labeled size. This will allow our team to better assess the sizing concern and ensure your feedback is shared with the relevant team for improvement. For reference, the product page includes a size chart with length and width measurements in inches, noting that the chart reflects the garment’s dimensions rather than the wearer’s. We recommend reviewing these details before placing future orders to help ensure the best fit. In the meantime, we invite you to explore our full range of Custom Hoodies & Sweatshirts, which includes different brands, sizes, features, and materials to better match your preferences: https://www.vistaprint.ca/clothing-bags/sweatshirts If you have any questions or would like guidance before completing your next order, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.ca/customer-care/help-center/ We truly value your input and the opportunity to improve your experience. Your satisfaction is important to us, and we remain committed to helping you find the right product for your needs.

We regret to hear that the hoodie did not come as expected even with a replacement and apologize for any inconvenience caused. In a bid to ensure your satisfaction, we've taken the necessary steps on your account and have sent you an email with the details.

We are sorry to hear the Hanes® Ultimate Cotton Hooded Sweatshirt shrunk after the first wash. To help us assist you more effectively, please reply to this email/message with a photo displaying the issue with the sweatshirt. We look forward to hearing from you.

Thank you for your review. We regret to hear that your recent order was disappointing. The option is available to a change the colors in the design studio. If there are challenges while designing, we recommend reaching out to customer care for help. Placeholder sizes on respective options may vary, this may contribute to the logo size. We're happy to assist with updating your logo color, and to review your previous order for placeholder size. You may contact customer care at 833-996-2067 for assistance.