Hanes® Ultimate Cotton Crewneck Sweatshirt

We’re very sorry to hear about the sizing inconsistencies with your apparel order, especially knowing these items were purchased for your team and that budget is an important consideration for your business. We understand how frustrating and disappointing this experience must be. We appreciate the detailed feedback you provided regarding the fit differences between the sweatshirt and sport shirts. To help us review this further, please send us some photos of the items along with measurements of the garments received. Additionally, if you were otherwise happy with the style and quality of the items, we’d be glad to assist with exploring alternative sizes that may provide a better fit for your team.

We appreciate you sharing your feedback on the Hanes® Ultimate Cotton Crewneck Sweatshirt. We regret to hear the fit is larger than expected, and the print quality was not to your satisfaction. To ensure a better fit in the future, we suggest referring to the size charts for accurate measurements, as garment sizes can differ. Taking your measurements beforehand is also recommended. Furthermore, we offer different types of printing technology for our clothing. The type that was used on the sweatshirt was "heat transfer", which is described as a firm, plastic-like feel on our website: www.vistaprint.ca/clothing-bags/sweatshirts/hanes-r-ultimate-cotton-crewneck-sweatshirt. Embroidery is not available for this sweatshirt; however, here are some options that offer embroidery: www.vistaprint.ca/clothing-bags/sweatshirts?refinementList%5Bf_DecorationTechnology1_ss%5D%5B0%5D=Embroidery. We have provided a resolution to your account, and a follow-up email with more details will be sent to you. We trust this will be helpful.