Thank you for sharing your feedback, and we’re truly sorry to hear that the embroidery on your Gildan® Heavy Blend™ Full-Zip Hooded Sweatshirt didn’t meet expectations. While we’re glad to know the fit and fabric quality were satisfactory, we understand how disappointing it can be when the finishing details—especially embroidery—don’t reflect the level of consistency and polish you were hoping for. We’d love the opportunity to look into this further and make things right. If possible, could you please reply with clear photos showing the embroidery concerns, along with the quantity affected? This will help our team assess the issue thoroughly and explore the best resolution for you. Your feedback has already been shared with our product team for review, as part of our ongoing commitment to improving quality and consistency across our apparel offerings. If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. We appreciate your honesty and the opportunity to address this. Your satisfaction matters to us, and we hope to restore your confidence in VistaPrint.

Thank you for taking the time to share your thoughts about the embroidery hooded sweatshirt from us, and we're sorry to hear that you found the sweatshirt to be unsatisfactory. We want to make this right, and have emailed you information regarding a resolution that has since been provided to you. We hope to have the opportunity to make the result of future visits more favorable.