We truly appreciate you taking the time to share your experience. We’re sorry to hear the fit didn’t meet your expectations, as we understand how important comfort and proper sizing are. Your feedback about the length and shoulder proportions is very valuable, and we’ll make sure it’s shared with our team to help us improve our apparel offerings moving forward. We've sent you a separate email requesting further information. Your time and patience in working this out with us are greatly appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

We regret to hear that you were not happy with the quality of the sweatshirt ordered. We'll have this feedback passed on to the relevant team for review.

Thanks for your review submission, and we're sorry to hear that you had such a disappointing experience with the sweatshirt you ordered from us. We want to make this right for you and have emailed you information regarding a resolution that has been provided to you. Please don't hesitate to reach out to us if you have any other product or design-related queries in the future. We're here to help.