We are very sorry for the delay in getting back to you, and we truly appreciate you sharing your feedback regarding the change in quality. We sincerely value our returning customers, and it is disappointing to hear that the ribbing at the wrists and waist of your new sweater doesn't match the standard of your previous purchase. To help our production team investigate these design changes and ensure we make this right for you, could you please send over a few photos of the sweater you received, specifically showing the cinch areas? Once we have those photos, we will investigate the issue and provide you with a more suitable solution. Hoping to hear from you soon. Thank you.

We appreciate you sharing your thoughts on the District Women’s Full-Zip Hoodie. We are sorry to hear that the sleeves are tighter than expected. We would love to investigate this further and ask that you respond to this email with a picture showing the issue with the hoodie. We look forward to hearing from you.

Nous sommes enchantés que notre veste réponde parfaitement à vos attentes ! C'est un plaisir de savoir que vous appréciez la qualité du tissu ainsi que de la broderie.