We are sorry for any confusion regarding your District® V.I.T.™ Fleece Full-Zip Hoodie order. After checking, we can confirm that the printing technique used is Heat Transfer, which allows for unlimited colors and results in a firm, plastic-like feel with sharp and clean print, and is not embroidery as noted on the product landing page. To help avoid similar misunderstandings in the future, we strongly recommend reviewing the product details and specifications on the landing page prior to placing an order to ensure clear expectations are set. If you prefer embroidery, we also offer a wide range of embroidered hoodies that may better suit your needs. We hope this clarifies your concern.

Thank you for reviewing the District® V.I.T.™ Fleece Full-Zip Hoodie. Your feedback is appreciated, and we do regret to hear of your dissatisfaction with the logo. For best results, we recommend removing the white background from your artwork. This can be done within our design studio. If the option is unavailable, you may edit your original artwork and re-upload. We have provided a resolution on your account and a follow-up email will be sent to you with further details. Please note, we offer different types of printing technology for our clothing. The type that was used on this hoodie is "heat transfer", which is described as firm, plastic-like feel on our website; www.vistaprint.ca/clothing-bags/sweatshirts/district-r-v-i-t-tm-fleece-full-zip-hoodie. If you do not wish to have this printing on the hoodie, we recommend embroidery or direct to garment printing. You can search for a product based on the printing technology used on it from here: www.vistaprint.ca/clothing-bags/sweatshirts. We hope this helps.

Thank you for sharing your feedback with us. We’re glad to hear you were happy with your previous hoodies, and we’re sorry to learn that this recent order did not meet your expectations. To clarify, the hoodie you received uses Heat Transfer print technology, which is disclosed on the product page. The earlier hoodies you ordered—specifically the Gildan® Heavy Blend™ Full‑Zip Hooded Sweatshirt—were made with embroidery, which explains the difference in finish. We also note your comment about the fit and appreciate you bringing this to our attention. We recommend checking the product details on the page before placing future orders so expectations are set regarding both decoration method and garment style. Your feedback is valuable and helps us continue improving our products and transparency.