We apologize that one of the items in your order did not meet expectations. We are glad to hear that both goodies fit perfectly and matched your order, and that the embroidery on one item turned out well. Regarding the other item, we understand the outline was missing color and stitches, which is not the quality we aim to deliver. To assist further and resolve this, please reply to this email with photos of the received item, so our team can review the issue and provide a satisfactory solution. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via 833-996-2067.

Thank you for sharing your feedback on the Carhartt® Loose‑Fit Midweight Hoodie and Gildan® Budget Unisex T‑shirt (M, L, & XL). We’re delighted to hear that the hoodies met your expectations, with the design and embroidery turning out perfectly. At the same time, we’re very sorry that the t‑shirt fit and sizing felt much smaller than anticipated, making them difficult to wear. We understand how important comfort and accurate sizing are, especially when ordering apparel for personal or professional use. To help us better understand the concern and explore the best resolution, we kindly ask if you could share: - Photos of the t‑shirts received, showing the sizing issue - If possible, a comparison photo with other t‑shirts of the same labeled size This will allow our team to assess the matter thoroughly and ensure your feedback is shared with our product development team for review and improvement. In the meantime, we invite you to explore our alternative Custom Shirts here: https://www.vistaprint.ca/clothing-bags/t-shirts/all-t-shirts.. If this matter is time‑sensitive or you’d prefer to speak directly with someone, our Customer Support team is available at 833 996 2067, or you can visit our Help Center at https://www.vistaprint.ca/customer-care/help-center/ for real-time assistance. We truly value your input, as it helps us improve and ensures we continue offering products that meet your expectations.