Thank you for sharing your feedback, and we’re truly sorry to hear that the embroidery on your Carhartt® Loose-Fit Midweight Hoodie did not meet expectations. We completely understand how frustrating it must be to receive a product with a distorted logo, especially when every detail matters. We’d appreciate the opportunity to take a closer look and work toward the best possible resolution. If you're able, please reply with clear photos of the affected embroidery, so we can better assess the issue and determine the appropriate next steps. Rest assured, your comments will be shared with our quality and production teams for review, as part of our commitment to improving the craftsmanship of our apparel. We genuinely value your feedback and look forward to assisting you further.

We are committed to delivering exceptional service, and we regret that we fell short on this occasion. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please respond to this email with a photo of the item received, enabling us to find a resolution that meets your expectations.