We regret to hear that the T-shirts were not printed as expected. We apologize for any inconvenience caused. This is not the type of service we want our customers to have. Thank you for reaching out directly to customer care, so they could provide you with some assistance with the order. Your business is extremely valuable and important to us, so we hope the new order works out better for you. We are so sorry you will not be able to receive the new order before your event.

Thank you for sharing your feedback. We’re very sorry to hear about the issues with your shirts, including the burn marks, vertical lines on the logo, and sizing concerns. We understand how frustrating this must have been. Based on our review, we can see that you contacted Customer Care, and the matter has been resolved. As it relates to sizing, for future reference, we recommend using the size chart as your guide, as sizes may vary depending on the brand and style. We appreciate your feedback and hope this helps improve your experience with future orders.

We’re truly sorry to hear about your disappointing experience with your recent order. We understand how frustrating this must feel, especially after having positive experiences with us before. We’d like the chance to make things right. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

We sincerely apologize for any inconvenience caused by the poor print on the shirts ordered. In reviewing your account, we're seeing that you were able to get the matter resolved when our customer care team was contacted.