We’re happy to hear you liked the fit, but we’re sorry the logo embroidery came out crooked. That's not the kinda of experience we'd want for you. We have processed an edited replacement order, the details of which can be viewed from the order history/details of your VistaPrint account. We're excited to assist with your next project.

We understand how essential it is for outerwear to offer both comfort and the right fit, and we’re sorry to learn that your OGIO® Onyx Polo arrived larger than expected, even after checking the size chart. We completely understand your concern and are happy to assist. As requested, we’ve gone ahead and arranged a complimentary reorder in a small size. The replacement has been processed, and you’ll soon receive a confirmation email, followed by a shipping update once your package is on its way. We trust this will better suit your needs and we’re here if you need any further support.