Nous sommes désolés d’apprendre que la broderie de votre T-shirt n’ait pas répondu à vos attentes. Nous tenons à souligner que votre expérience avec Vistaprint n’a pas été conforme à nos standards habituels. Après vérification de votre dossier, nous avons constaté que vous aviez déjà pris contact avec notre service client et que votre demande est actuellement en cours de traitement.

Thank you for sharing your feedback. We’re sorry to hear that this polo did not meet your expectations in terms of softness and fabric quality. We understand how disappointing it can be when a product doesn’t feel the way you hoped. For reference, this polo is described as 136 gsm and made of 100% polyester, which gives it a lighter feel compared to other fabric options. Your comments are very valuable, and we’ll be sure to share them with our team as we continue improving our product offerings.

Thank you for sharing your feedback. We’re truly sorry to hear about the embroidery issues with your Coal Harbour® Everyday Sport Shirt. We understand how disappointing it is when the stitching quality doesn’t reflect the professionalism and pride you expect, especially when the lettering appears crowded and the logo contains visible knots. That’s certainly not the VistaPrint experience we want you to have. After reviewing your account, we can confirm that one of our support representatives has already assisted you and taken the necessary steps to address your concern. We hope the replacement helps resolve the issue and restores your confidence in the product. Your feedback has been forwarded to our product team for further review, as we continuously work to improve our customization standards and ensure every item meets the level of quality our customers deserve. Thank you for allowing us the opportunity to make things right.