Thank you for sharing your feedback. We’re truly sorry to hear about the embroidery issues with your Coal Harbour® Everyday Sport Shirt. We understand how disappointing it is when the stitching quality doesn’t reflect the professionalism and pride you expect, especially when the lettering appears crowded and the logo contains visible knots. That’s certainly not the VistaPrint experience we want you to have. After reviewing your account, we can confirm that one of our support representatives has already assisted you and taken the necessary steps to address your concern. We hope the replacement helps resolve the issue and restores your confidence in the product. Your feedback has been forwarded to our product team for further review, as we continuously work to improve our customization standards and ensure every item meets the level of quality our customers deserve. Thank you for allowing us the opportunity to make things right.