Port Authority® Welded Soft Shell Jacket

We greatly regret that your Jacket didn't turn out as you had expected. Please note that the sizes and measurements were indicated on our website before the design and order process. To resolve this, we have taken the necessary action on your order. A confirmation email with further information will be sent to you. We hope that you felt our genuine intention to help.

We're glad to hear that you find the Jacket comfortable and of good quality. However, we apologize for the disappointment with the stitching color not meeting your expectations. Upon close inspection, the thread colors used for the embroidery are the same dark colors on your uploaded logo. For us to confirm further, please respond to this email with the images of the Jacket received, and we'll work with you to find a solution that you'll be pleased with. Thank you, and we look forward to hearing from you.

Thank you for sharing your review of the Port Authority® Welded Soft Shell Jacket. We regret to hear the size of the jacket is incorrect. Upon further review of the order, we found that the medium size was ordered and not the extra-large size. To help make this right, we have provided a resolution to your account and a follow-up email will be sent to you with further details. We recommend that you place a new order with the correct size. We hope this helps.

We value your feedback regarding the Port Authority® Welded Soft Shell Jacket and are sorry to learn that the text is difficult to read. We are prepared to assist with a replacement order, and we have made adjustments to the jacket. The updated version is now in your Shopping Cart. Please take a moment to review the card and kindly confirm your approval by replying to this email/message. We eagerly await your response.