Thank you for sharing your feedback. We’re sorry to hear that the Port Authority® Ladies Active Hooded Soft Shell Jacket didn’t meet your expectations in terms of material thickness. This particular jacket is designed to be lightweight, providing warmth and comfort without the added bulk—ideal for layering or mild weather. We completely understand, though, that this may feel thinner than expected. For future orders, we recommend checking the product descriptions and details on the website, as these include information about material weight and fabric type to help ensure the item matches what you’re looking for. We appreciate your feedback—it helps us continue improving our product listings and customer experience.

Thank you for sharing your feedback. We’re sorry to hear about the print quality issues with your Port Authority Ladies Active Hooded Soft Shell Jacket. Please know that we’ve shared your concerns with our team for review and are committed to addressing the matter. To assist further, we can process a replacement (desired changes) or other suitable options, and we'll be happy to help. We look forward to your response.