We’re very sorry to hear that the jacket did not fit as expected. We understand how disappointing this must be, especially since you’ve been satisfied with Carhartt products in the past. If you could send us some images of the item, we would be happy to look into this further and find a solution. We appreciate your understanding and are committed to resolving this for you. If your request is urgent, and you need immediate assistance, please do not hesitate to contact our Customer Support team directly at: https://www.vistaprint.ca/customer-care/help-center/. We’re here to help!