We're very sorry to hear that part of the design is missing and that the placement on the hat was not as expected. We understand how disappointing this must be. If you could send us some images of the item you received, we’d be happy to take a closer look and work toward a solution. We truly appreciate your understanding and are committed to resolving this for you. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.ca/customer-care/help-center/. We're here to help.