We're sorry to hear that the embroidery on the beanie did not come as expected and apologize for any inconvenience caused. In reviewing the uploaded image, we're seeing that there is an issue with the word refrigeration. If this is not as issue and is how the embroidery should look on the product, please let us know. If the design is correct there may be challenge getting it to be embroidered the way it appears on the beanie.

We are deeply sorry for the inconvenience and understand how disappointing it must be to experience embroidery issues for the second time with your Sportsman Knit Beanie. This is far from the standard we aim to deliver, and we appreciate you taking the time to bring it to our attention. Please note that we reached out to you via email to offer a satisfactory resolution and ensure this matter is handled properly. Once we receive your reply, we will proceed promptly to address the issue and make things right for you.