Thank you so much for your feedback. We are delighted to hear that you're happy with the fit and that the thick material is keeping you warm. Providing high-quality, comfortable gear is our top priority, and it’s great to know this item hit the mark for you.

Thank you for taking the time to share your detailed feedback. We’re glad to hear that the logo placement was accurate, the ordering process was simple, and delivery met your expectations. We also appreciate your thoughtful suggestion regarding the use of backing material for embroidery. That comparison is very helpful, and we’ll be sure to share this for improvement as we continue to review our embroidery methods and product finishes. It’s great to know you’re still pleased with the final product overall. Thank you again for your constructive feedback—it helps us continue improving both our products and processes.

Thank you for sharing your feedback on the Sportsman Cuffed Toque. We’re sorry to hear that the embroidered letters appeared too thin, making the words difficult to read. We understand how important clear and visible embroidery is, especially for custom products meant to represent your brand or message. To help us look into this further and find the best resolution, we kindly ask that you provide clear photos of the embroidery on the toques you received, including the affected quantities. This will allow our quality team to review the details more closely and determine the best next steps. Your feedback will also be shared with our product team to guide improvements in embroidery sizing and clarity. If your request is urgent or you’d prefer direct support, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center at https://www.vistaprint.ca/customer-care/help-center/ for real-time assistance. We truly value your input and appreciate the time you took to share your experience. Your comments help us enhance our products and ensure a better outcome for future orders.