Thanks for your review submission. We’re pleased to hear that you liked the hat itself, but we’re very sorry to hear that the stitching did not meet your expectations and appeared uneven. We want to make this right and ask that you provide us with images of the affected hat so that we can work together to resolve this issue. If your request is urgent and you need an immediate solution, please reach out to our care team via https://www.vistaprint.ca/customer-care/help-center.

Thank you for your review and supporting image. We regret that the embroidery on your knitted hat is disappointing. The cap has a 1.5" x 2" placeholder to which your design is limited to, hence small results. You may consider an option with a larger placeholder, if needed. The logo placement is correct. We regret that the outcome is not as expected. You may adjust the fold to be as desired. If there are concerns with products, please contact customer care at 1.866.207.4955. We are always happy to assist with choosing suitable options.

We take pride in giving outstanding service, and we’re saddened to see we missed the mark. Please allow us the opportunity to make things right, and we need your help to do so. Kindly reply to this email and provide us with a photo of the item received through your review, so we can offer a solution you'll be pleased with.