Thank you for your review and supporting image. We regret that the embroidery on your knitted hat is disappointing. The cap has a 1.5" x 2" placeholder to which your design is limited to, hence small results. You may consider an option with a larger placeholder, if needed. The logo placement is correct. We regret that the outcome is not as expected. You may adjust the fold to be as desired. If there are concerns with products, please contact customer care at 1.866.207.4955. We are always happy to assist with choosing suitable options.

We take pride in giving outstanding service, and we’re saddened to see we missed the mark. Please allow us the opportunity to make things right, and we need your help to do so. Kindly reply to this email and provide us with a photo of the item received through your review, so we can offer a solution you'll be pleased with.

Thank you for your wonderful review! We're delighted to hear that your order of a knitted hat was a hit as a birthday gift for your friend. We look forward to working with you again soon.