We are committed to providing exceptional service and regret that we fell short this time. We’d appreciate the opportunity to make it right and need your assistance. Please reply to the email with a photo of the item received so we can find a resolution that meets your expectations. We can process a replacement or explore other suitable options, just let us know how you'd like to proceed.

We're sorry to hear that the sizing did not meet your expectations. We understand how important it is for apparel to fit correctly. To ensure your satisfaction, we've taken the necessary actions on your order and an email with more details has been sent to you. We recommend trying out other Beanies we offer on the website: https://www.vistaprint.ca/clothing-bags/hats/toques You can be assured that your feedback will be shared with the relevant team for improvement.

We sincerely apologize for the Atlantis Headwear® Rio Rib Knit Beanie - One Size that you received. Likewise, we appreciate the provided photo of the product that you received. To help, we've recreated your file and processed a replacement at no cost. We've sent a separate email with more details about the new order. Rest assured that your feedback will be forwarded to the quality team for production review and improvement. Feel free to keep or recycle the initial item received. We truly hope that you can feel our intention to be of help, and we remain available to you if you need any additional help.